About us
Refeler sells household, kitchen and DIY items and small consumer electronics online across the European Union. This page explains what we sell, how we choose the products and what we have decided never to write.
What we sell
Refeler is an online shop of useful things for the home: cookware and small kitchen appliances, cleaning appliances, DIY tools and small consumer electronics such as drones and cameras. We deliver in Italy and in the other European Union countries served by our couriers. We do not sell professional site or workshop equipment, spare parts, or appliances that must be installed by a certified technician.
How we choose products
The catalogue is deliberately short. A product only goes in if we can write three things without inventing any: what it is, what is in the box and what its limits are — for example that a drone must be flown following the aviation rules of your country, or that a battery vacuum will not clean a large home on a single charge.
When the manufacturer does not give us a figure, we leave it off the page: we prefer a card with one fact less to a card with an invented number. Inflated power and battery life are the most common reason, in this sector, why a parcel is refused at the door.
How we sell
You leave your name and phone number. An adviser calls back, checks the address and tells you the total to pay, shipping included, before the parcel leaves. You pay on delivery, to the courier. There is no credit-card field on this website and we never ask for advance transfers.
Selling this way costs us more, because some parcels come back. In return nobody pays in advance to a shop they do not know, and that is why we keep the catalogue small and the descriptions careful.
What we do not do
- We do not publish power, battery life, capacity or size figures the manufacturer has not given us.
- We do not use other companies’ brands and do not show products different from the ones we ship.
- We do not write reviews on behalf of customers or show ratings we cannot prove.
- We do not use stock counters, countdowns or strike-through prices built to rush you.
Who we are, in writing
Company name, address and VAT number are published at the bottom of every page of this website. The VAT number of a European business can be checked by anyone, free of charge, on the European Commission’s VIES system: we recommend doing it, with us and with any other online shop you do not know.
How to get in touch
One mailbox, read by people: info@refeler.com. We reply within one working day, Monday to Friday. For an existing order, please give the name and phone number you left: it is the quickest way for us to find it.